@prefix skos: <http://www.w3.org/2004/02/skos/core#> .
@prefix unece: <https://test.uncefact.org/vocabulary/> .

<https://test.uncefact.org/vocabulary/performance-metrics/grievance-response-rate> a skos:Concept ;
    skos:broader <https://test.uncefact.org/vocabulary/performance-metrics/governance> ;
    skos:definition "Percentage of grievances received through formal mechanisms that were acknowledged and addressed within the defined response timeframe."@en ;
    skos:inScheme <https://test.uncefact.org/vocabulary/performance-metrics/> ;
    skos:notation "08.04" ;
    skos:prefLabel "Grievance Response Rate"@en ;
    skos:scopeNote "ESRS S1-17, S2-11; GRI 2-25, 2-26; UN Guiding Principles Principle 31."@en ;
    unece:aggregationMethod <https://test.uncefact.org/vocabulary/aggregation-type/average> ;
    unece:allowedUnit "P1" ;
    unece:improvementDirection <https://test.uncefact.org/vocabulary/improvement-indicator/higher> .